Delivery & Pickup

-Standard Delivery / Pickup Service – Orders are delivered one day prior to the event and picked up one
day after the event between the hours of 10AM and 6PM. During high volume or peak season your
-Delivery / pickup may be rescheduled. Our office will contact you if a change is necessary.
-Payment – 20% refundable deposit is required to reserve equipment. The balance is due in full
(3) days before delivery if paying by cash or credit card .
-Location / Placement – Equipment is neatly stacked in one location with easy accessibility and
close to delivery truck. The location must have an unobstructed 4’ walkway to move equipment
through. Please advise staff is the any of the following conditions exist at the time of reservation:
transporting carts over grass, dirt, sand, gravel, stairs, elevators or hills. Also please advise if the
walking distance is in excess 50’ from the delivery vehicle parking. Additional fees may apply for
these services.
-Entry Denied – If access is denied for any reason, a return trip fee will be incurred. Please notify
us of any gated communities and restrictions for entry to these areas.
-Linen – Must be returned dry and free of debris. Waxed, burned or negligently damaged linen
will be billed for replacement cost.
-Food Service Equipment – China, glassware, flatware and food service equipment shall be
returned rinsed free of debris and placed in original shipping crates. Equipment not rinsed upon
return will be billed a cleaning fee
-Malfunction – If malfunction occurs, contact our office immediately at mail:infodecoreventrentals.com.
DO NOT attempt to fix unit. If
immediate notification is not made, no refund will -be considered.
Counting Equipment – Before signing the contract the client must verify receipt of all items. If
client is unavailable to count in items, the count listed on invoice will be considered accurate.
-Equipment Storage – Items must be secure and protected from theft, weather, and sprinklers.
Client is responsible for damaged equipment.
-Pets – Driver and staff may not enter any area where there is an unrestrained pet. Please advise
staff about delivery location when pets are left in backyard. Please remove all pet ”nuisances”
from setup area prior to staff arrival.
-Permits – Customer to comply with all municipal, county, state and federal ordinances related to
event such as use, safety, required permits unless otherwise stated on contract. The pulling of
-Estimated Time of Delivery – Please [email protected] our office between 11AM-5PM the day prior to your
delivery for an estimated window. Estimated are usually based on a 3 hour estimated timeframe.
-Scheduled Deliveries – Scheduled time deliveries are available on a pre-arranged basis and
may be subject to additional costs.