Will Call Times – Orders may be picked up and returned between 10AM-6PM Monday-Friday. There are no will call services on Saturdays and Sundays.
Loading & Unloading – Decor Event Rentals staff may assist you with the loading and unloading of rental items into client’s vehicle, however, we cannot be held responsible for property damage or personal injury as a result of this courtesy service.
Vehicle Protection – We recommend packing blankets or sheets are used to protect vehicle and equipment from being damaged. No tie-down supplies are available; please bring all necessary equipment to transport safely.
Counts – Before signing the contract the client must verify receipt of all items. If client chooses not to count in items, the count listed on invoice will be considered accurate.
Linen – Must be returned dry and free of debris. Waxed, burned or negligently damaged linen will be billed for replacement cost.
Food Service Equipment – China, glassware, flatware and food service equipment shall be returned rinsed free of debris and placed in original shipping crates. Equipment not rinsed upon return will be billed a cleaning fee
Malfunction – If malfunction occurs, contact our office immediately at [email protected]. After hours, this number will prompt to transfer to on call representative. DO NOT attempt to fix unit. If immediate notification is not made, no refund will be considered.
Equipment Storage – Items must be secure and protected from theft, weather, and sprinklers.
